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Despite our reliance on wireless network connections, most of the computers on campus either rely on a physical ethernet connection or have the option of using one. A physical cable will always provide a faster, more reliable and much more secure network connection. Not every ethernet port on campus is activated (or "lit), because to do so would require such massive increases to the network infrastructure that it would overflow both budgets and networking spaces. It would also be quite unnecessary. Our current network infrastructure is capable of supporting the number of physical connections that are needed. Sometimes we just need to move that connection to a new spot.
Sometimes, the port which is active is not in the most desirable location based on how the furniture is laid out, where people prefer to work, etc. If you wish to have the active port changed, or if you believe that none of the ports in the room are activated, please submit a request to the ITS Helpdesk.
Activation or Changes in Academic or Administrative Buildings
The most common reasons for this type of change is an office move or reconfiguration. Whatever the cause, if you need to have a port moved, or an additional port activated in your office, please contact the ITS Helpdesk either at x5999, or by email at firstname.lastname@example.org. When calling, please be sure to have the specific information from the port available when submitting your request. All ethernet ports on campus (with a few exceptions) are labeled with the room and port number. It is important to include all the information from the label when contacting ITS. For example, some rooms assign port number ranges to each wall in the room, so "204 N D-1" is different from "204 W D-1".
It is likely that a member of staff from either the Helpdesk or Network teams will stop by your office to review the existing layout an, to ensure that we have an accurate picture of the various needs in the space. This helps us to pre-empt any possible problems and/or avoid unintentional network outages for other devices in the area. It will also help us to confirm which network the newly activated port should be on.
Most office port changes are completed within 48 business hours.
Activation or Changes in Dorms
As a policy, Carleton activates "one port per pillow": one port for each person staying in a particular room. Assuming that you are not living in a single, we need to take extra care that we don't deactivate a port in use by someone else in the room. All ethernet ports on campus (with a few exceptions) are labeled with the room and port number. Unfortunately, labels indicating which ports are active in dorm rooms are frequently removed and so are no longer reliable (or present, in many cases). With all that in mind, please be sure to gather all of the following information before making your request:
- The room and port number that you want activated e.g. Sevy 204-D1
- The room and port number that will be deactivated i.e. is in the wrong place (where relevant)
- The room and port numbers that are active and should not be changed i.e. the port that your roommate is using and would like to keep using.
Once you have the information in hand, please contact the ITS Helpdesk either at x5999 or by email at email@example.com. Most dorm port changes are completed within 48 business hours.
Note: the start of each term, and in particular the academic year, prompts a lot of port change requests from the residence halls. At these times, our network staff will try to respond to requests on a building by building basis, which may result in a slightly slower resolution time. We ask for your patience during these times.