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Welcome to the Helpdesk!

The ITS Helpdesk is a centralized support center for all students, staff and faculty on campus.  We fully support Carleton-owned computers, printers and other hardware; access to network storage, networked printing, and the network itself – both wired and wireless.  For students we support their personally-owned devices including a drop-off repair service for software and some minor hardware issues.  The Helpdesk also supports and maintains 13 public computer labs and their associated printers across campus.

Contacting the Helpdesk

  • Phone:  507-222-5999 (x5999 from on campus) Phone is best for time-sensitive requests
  • Chat:  visit for link to live chat during open hours
  • Client Portal: visit to search for your issue or request and submit a ticket
  •  Any email sent to this address automatically opens a support ticket that routes through the Helpdesk

Our Service Points

 ITS Helpdesk operates two service points, each with different staffing, open hours and their own particular focus. 

The Helpdesk

Research / IT

The Helpdesk is located on the ground floor of the CMC. Staffed by both professional and student staff (CarlTechs), this is our center of operations. All services are available at this location, and we're always happy to have visitors. 

The Research/IT desk is a joint service point operated by ITS and the Library. It is located in the middle of the reference room on the 4th (main) floor of the Gould Library. The desk is staffed by reference librarians and CarlTechs who can help you with any problems or questions you have while doing research at the library.

Hours of Operation

For current hours of operation (which change from term to break) visit