Carleton College
Carlpedia
Carlpedia

Call: 507-222-5999
On campus: x5999

Visit: CMC 107

Overview

The ITS helpdesk is the new unified support service for Carleton students, faculty, and staff, located down the hall from the Center for Math and Computing lobby.

Services provided by the helpdesk

Computing support

The ITS helpdesk is staffed by student workers as well as several full-time ITS staff members. The ITS helpdesk will fully support college-owned equipment, including (but not limited to) setup, software installs, virus removal, and general troubleshooting. The helpdesk also supports student-owned equipment and provides drop-off service.

Student computer repair (drop-off area)

Business hours:
Mon – Fri: 9:00 am – 5:00 pm

The ITS help desk (located in CMC 106–107) provides drop-off services for student-owned machines.

More information: Guide to the ITS Helpdesk Drop-Off Service

Public labs

The ITS helpdesk maintains several public lab spaces.

3 ITS helpdesks

Main phone: 507-222-5999 (on campus, x5999)
Main email: helpdesk@carleton.edu

Main ITS helpdesk: CMC 107 (x5999)

Hours of operation during academic terms:
Mon–Thurs: 7:30 am – 10:00 pm
Fri: 7:30 am – 9:00 pm
Sat: 10:00 am – 9:00 pm
Sun: 10:00 am – 10:00 pm

Hours of operation during breaks:
Mon
Fri: 8:00 am – 5:00 pm 

Full service
Drop-off area for student computer troubleshooting
Pick-up and Return of loaner equipment


Research/IT - Lib 4th floor (x4264)

Hours of operation during academic terms:
Mon–Thurs: 8:30 am – 1:00 am
Fri: 8:30 am – 9:00 pm
Sat: 10:00 am – 9:00 pm
Sun: 10:00 am – 1:00 am


Helpdesk at the Idealab – Weitz 027 (x7070)

Hours of operation during academic terms:
MonThurs: 8:00 am – 11:00 pm
Fri: 8:00 am – 8:00 pm
Sun: 5:00 – 11:00 pm

Hours of operation during breaks:
Mon–Fri: 8:00 am – 5:00 pm  

Support for presentations in classrooms and meeting rooms
Video and audio-taping, projection, and audio support for campus events
Video dubbing and media conversions
Pick-up and Return of media-related loaner equipment


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