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This was interim project documentation. Except for troubleshooting steps below, it has been superseded by the public GlobalProtect VPN page.

To Install

  1. Log on to
  2. Run the installer you just downloaded. (On a Mac, open the .dmg and then run the .pkg installer).
  3. Once the installer is complete, open the GlobalProtect application. It looks like this:
  4. Enter your username and password.
  5. Enter as the Portal address.
  6. Hit Apply.

Connecting to the Carleton Network

To use the VPN, right-click on the globe icon in the taskbar and choose Connect. The icon might be hidden under the up-triangle popup menu, as shown below right.


Possible Errors

This "missing certificate" error should not occur if you used the current packages distributed by ITS. If it does, contact the helpdesk.

This "Assign private IP address failed" message appears when you try to connect from computer that already has a wired connection to the Carleton administrative network. There is no need to do this. If you want to test the VPN while on campus, disconnect the Ethernet cable and use wireless instead. GlobalProtect will work from eduroam.

Staff and faculty (not students) might be asked to choose which certificate to use to authenticate to Choose any one of the Carleton certs; they will all work. I believe that this message only pop up once Please let the helpdesk know if you see it frequently.

From time to time, perhaps once per term, the VPN software will update itself. This should only take a minute or two. (Details of what you'll see during Mac and PC upgrades might need to be documented.)

The only time that the VPN should prompt you to enter your password is when you've recently changed it. Please report any suspicious or troubling messages to the helpdesk.