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Both Mac and Windows computers may experience significant delays when attempting to copy files back to a network share that has been mapped via the WebDAV solution described on this page. This is a technical problem that we cannot solve, and it manifests only when uploading files back to the server from your computer. The larger the file, the more pronounced the delay. If you are working with large files (large in this context should be taken to mean any file larger than about 10 MB), you may find the VPN solution more effective for your needs. You can find information about the VPN here

Table of Contents

Overview

This page documents the WebDAV-based service by which Carleton faculty, staff, and students may access their network drives while off-campus.

ITS Staff: for technical information about this service, its dependancies, and any other privileged information, please see WebDAV Netstorage - Restricted.

Please note that this service is intended only for use from off-campus. If you are working while connected to the Carleton network (this includes wireless) you will have much better results mapping your network drives as normal. For help with that process, please see this page or contact the ITS HelpDesk (x5999).


Usage Instructions

This service does not require the installation of any software; it is supported by native tools in Windows XP / Vista / 7 as well as Mac OSX 10.5 and above. Instructions for mapping your drives using this service can be found, arranged by operating system, immediately below.

Important: although the address you type below is a URL, this service is not accessed via a web browser. You cannot simply click on the links below to access your files; you must follow the procedure step by step in order for WebDAV access to work.


Windows XP

  1. Double click on 'My Computer'
  2. On the left hand side of this window, under the 'Other Places' heading, click the link 'My Network Places'. If you do not see it, you can also copy/paste the text 'My Network Places' into the address bar at the top of this window.
  3. Under 'Network Tasks', click 'Add a network place'.
  4. Click Next past the first screen.
  5. In this window, select the 'Choose another network location' option and click Next.
  6. In the address bar provided, type exactly the following text, and then click Next:

    https://files.carleton.edu/home
    

    Note: if you are connecting to Courses instead of Home, substitute the appropriate volume name in the text above: for example, for Courses you would type https://files.carleton.edu/courses

  7. Type in your Carleton username and password when prompted.
  8. Optionally, name this location. The default will be 'home on files.carleton.edu'. Click Next when you're done.
  9. On this final screen, we recommend you leave the 'Open this network place when I click Finish' box checked. Click 'Finish'.
  10. This will open up a new window with your HOME folder inside. You can work with the files and folders here exactly as you would when off-campus. See below for some common questions, usage tips, and troubleshooting options.

Caveat for Windows XP only: the technology used on a Windows XP machine will not allow you to map your network drives onto a drive letter (i.e. H:) as you would at Carleton. If you close the window to your files, you can find it again by navigating to the 'My Network Places' window as you did in steps 1/2 above.

 


Windows Vista / Windows 7

  1. Right-click on My Computer and choose 'Map Network Drives'
  2. Select a drive letter (or accept the default). HOME: is normally mapped to H: on your computer, so you should select that unless you have a reason to choose otherwise.
  3. In the 'Folder' box, type the following exactly as it appears below:

    https://files.carleton.edu/home
    

    Note: if you are connecting to Collab or Courses instead of Home, substitute the appropriate volume name in the text above: for example, for Courses you would type https://files.carleton.edu/courses

  4. Check 'Connect using different credentials', then click 'Connect'
  5. Enter your Carleton username and password when prompted, then click OK
  6. If all goes well, you should now be presented with a window in which you can see the contents of your HOME: drive. You may copy files to and from this drive just as you normally would when on-campus. See below for some common questions, usage tips, and troubleshooting options.

**Note* In order to use the most optimal connection for accessing network drives when you return to campus, you will need to run the MapNetworkDrives batch script found at: Start > All Programs > Map Network Drives*

 


Mac OSX 10.5 and above

  1. In Finder, choose Go --> Connect to Server
  2. Type the following exactly as it appears in the new window:

    https://files.carleton.edu/home
    

    Note: if you are connecting to Collab or Courses instead of Home, substitute the appropriate volume name in the text above: for example, for Courses you would type https://files.carleton.edu/courses

  3. Click OK, and log in with your Carleton username and password.
  4. A new drive should appear on your desktop corresponding to this new mapping. You can now navigate into these folders just as you would at Carleton.

 

 


Who To Call

As always, if you are having trouble with this service or any other provided by ITS, please contact the ITS HelpDesk at x5999. If there is a problem affecting multiple users, they may know about it already - but we encourage you to call regardless.

 


Questions, Tips and Tricks

There is an important distinction between working with your network drives using this service and using the normally mapped drives on-campus. It is very important that you do not work directly with files located on these shares.

Copy your file(s) to your local hard drive and work on them there, then copy them back to the network drive when you are finished.

This is critical because, due to the nature of this service and the technical architecture, it is unlikely to have sufficiently good performance for you to work directly from the share (particularly if your internet connection has low upload speeds, which is characteristic of many home network connections). Doing so could cause you to lose work, corrupt your files, or have other serious consequences.

Technical Troubleshooting

By far the most common complaint associated with this service is 'slowness'. Some of that cannot be addressed by ITS, as it will depend on the speed and bandwidth of your internet connection (this service is targeted largely for home use). There is, however, a well-known problem in Windows 7 (only) that can cause very poor performance on file shares mapped in this fashion. If you are using Windows 7 and getting very poor performance (i.e. it takes several seconds or more just to open a folder or get information about a file), try this:

  1. Open Internet Explorer
  2. Expand the Tools menu (located by default underneath the URL bar on the top right hand side of the screen)
  3. Select 'Internet Options' from this menu.
  4. Click the 'Connections' tab in the new window that opens.
  5. Click the 'LAN Settings' button.
  6. Look for a checkbox in this window that says 'Automatically Detect Settings'. If it is checked, uncheck it. Otherwise, do nothing.
  7. Close Internet Explorer, disconnect the drive (Right-click and choose 'Disconnect), and then reconnect using the procedure described above.

Both Mac and Windows computers may experience significant delays when attempting to copy files back to a network share that has been mapped via the WebDAV solution described on this page. This is a technical problem that we cannot solve, and it manifests only when uploading files back to the server from your computer. The larger the file, the more pronounced the delay. If you are working with large files (large in this context should be taken to mean any file larger than about 10 MB), you may find the VPN solution more effective for your needs. You can find information about the VPN here