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macOS

  • Open the Applications folder and locate your Adobe products

    • You do not need to uninstall Adobe Reader

    • If you have Adobe Captivate or Contribute, you do not need to uninstall those.

  • Open an Adobe application folder and click on the Uninstaller found inside

    • E.g. /Applications/Adobe Acrobat 2017/Acrobat Uninstaller

  • After you have uninstalled all of your existing products, please reboot your computer

Windows 10

  • Right-click on your Start Menu and select Settings

  • Click Apps

  • Click on each Adobe Application and click Uninstall

    • You do not need to uninstall Adobe Reader, Adobe Flash Player, or the Adobe Creative Cloud app

    • If you have Adobe Captivate or Contribute, you do not need to uninstall those.

    • You may need to provide your .\admin username and password

  • After you have uninstalled all of your existing products, please reboot your computer