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Before upgrading your macOS, you should take some time to prepare your computer.  You do not need to be connected to Carleton's network to upgrade.  You can do the prep and upgrade from any location with a network connection.  Set aside time to work through this list.  Failing to do so could cause the upgrade to fail, rendering your computer unusable. You do not need to do these steps all at once, but you should keep track of what you have done so that you don't miss steps.

macOS 10.14 Mojave was released 9/24/2018.

Desktop Systems staff have completed basic testing of upgrading from both Mac OS X 10.10 and macOS 10.13 to macOS 10.14.  The following items have been tested post upgrade:

  • Logging in as an existing user on the computer
  • Logging in as a new user on the computer
  • Printing using existing printer and drivers (installed before upgrade)
  • GlobalProtect (installed before upgrade)
  • Eduroam
  • Logging in as an existing user with no network connection
  • K1000 User Self Service

These features are working as expected in our testing. 

Known Issues

K1000 patching for macOS 10.14 Mojave is not yet available.  Please set these applications to update automatically:

  • Adobe Acrobat and Adobe Reader
    • Launch the program
    • From the Adobe Acrobat or Adobe Reader menu, select Preferences
    • Scroll to the bottom of the Categories box
    • If Update is listed, click on it to manage your update settings
      • Newer versions of these programs no longer list the update preferences as the products update themselves automatically
  • Adobe Flash Player
    • From the Apple Menu, select System Preferences
    • If you have Flash Player installed, there will be a Flash Player icon in the bottom row of the System Preferences Window
    • Click Updates
    • Select Allow Adobe to install Updates
  • Firefox
  • Google Chrome
  • Java
  • Microsoft Office

System Requirements

 Apple's Tech Specs

Preparing for the Upgrade

Review Each Step

IMPORTANT: Click each item below to expand instructions for completing that step
 Check Compatibility of your Applications...

Look at the compatibility table at for applications you rely on.  Click on the Legend link and search for applications you use.  You should not need to check compatibility for Microsoft Office, Firefox, or Chrome.  If you have specialty apps that you rely on for teaching or research, you may want to check their compatibility.

 Check Compatibility of Your Peripherals...
Do you have a printer, scanner, or other peripheral in your office or at home? Please refer to the vendor website for compatibility information.
 Uninstall Old and Outdated Software (incl. McAfee)
Uninstall McAfee following these instructions.
  1. Open a Finder window.
  2. Click on the Go menu and select Utilities.
  3. Double-click on the Terminal icon. ...
  4. Type the following command: sudo /Library/McAfee/cma/ (make sure there is a space after “sudo”)
  5. Press the Return key.
  6. Enter the Administrator account password and press the Return key.
  7. Once this is finished, reboot your computer.  You should no longer see the McAfee icon next to the clock. 
    1. If the McAfee icon is still next to the clock
    2. 1. In the Terminal window, type the following

      1. /usr/local/McAfee/uninstallMSC

  8. Drag the McAfee application from the Applications folder to the Trash

Uninstall Adobe Products if they are version CC2017 or lower.

Uninstall Adobe Products (Photoshop, Illustrator, InDesign) of version CS5.5 and lower by running the Uninstaller found in each Application folder.  For example, /Applications/Adobe Photoshop CC2017/Uninstall Adobe Photoshop CC2017. After the upgrade, you can reinstall your Adobe Products from the Adobe Creative Cloud Desktop App.

 Update Your Apps...

This is important to do before you upgrade as some older apps will not run after the upgrade.  

This is a good time to set your apps to automatically check for updates as well.

Launch each application you use and check for updates.    Many applications will have a Check for Updates option under the Help Menu or under the Application menu.  For example, to update Firefox, launch Firefox and select About Firefox from the Firefox menu.

From the Apple Menu, select System Preferences.  You should see a System Preference Pane for Flash Player and Java.  Update these, or if you don't use them, remove them.  If you decide to keep them, set to Automatically Allow Updates

 Run Apple Software Update...
  1. From the Apple Menu, select App Store.
  2. Click Updates. 
  3. Update all of your Apple Apps. 
  4. Apply all Apple Software Updates for your current OS. 
  5. Apply any available firmware updates.  

NOTE: If you have Final Cut Pro X, Logic Pro X, Motion, or Compressor that was originally installed via the K1000, ITS will need to push your update to you.  Contact Rebecca after you've upgraded for this push.

 Verify Your Free Disk Space...

You'll need 12.5 GB of free space to upgrade.  

  1. From the Apple Menu, select About this Mac. 
  2. Click on Storage.  You'll see a breakdown of your disk usage. 
  3. If you are upgrading a dual boot machine, make sure there are 12.5 GB free under Macintosh HD.  Windows is not relevant. 
  4. If you are short on disk space, check your Desktop and Downloads folder for items you no longer need. Take a look in your Applications folder.  If there are apps that you installed and you no longer use, uninstall them.  Some applications will have an Uninstaller app in their folder.  Otherwise, just drag them to the trash.
 Check your system disk...

Launch Applications/Utilities/Disk Utility. Select your Macintosh HD in the left column and then click Verify Disk.

 Disable old FileVault or 3rd party disk encryption (rare)...

If you are using a third party Disk Encryption app for critical files (TrueCrypt, PGPDisk), please disable it before upgrading. Early versions of FileVault should also be turned off per

Note: This can take a LONG time.  You can typically continue to use your computer in the meantime, but estimates from 4 hours to over a day are not uncommon, and you may see a range of estimates throughout the process.

 Empty Your Trash!

Don't forget to do this!

 Sign On With Your Apple ID

Many features of macOS, including the App Store and FileVault, require an Apple ID. Before upgrading, log on to to make sure you know your username and password. You should also refresh your security questions and two-step verification settings if you haven't done so recently.  If you have difficulty with this process, you will need to work with Apple Support directly.

If you not want to maintain an account with Apple, it is still possible to use macOS, but please contact the helpdesk for potential limitations before you upgrade.

Upgrade Your Mac

This process may take about an hour, depending on your network connection.  If you have a laptop, make sure your computer is plugged in to the power adapter during the upgrade.


 Running the install after downloading it...
  1. In your Applications folder, click on the App Store.
  2. Search for macOS.
  3. Click on Install for macOS High Sierra.


After You Upgrade

Upgrade Your Apps

Launch each application you use and check for updates.  Set your applications to check for updates automatically.  Don't forget about Flash Player and Java, found in the System Preferences.

Run Apple Software Update

macOS 10.14 has added a System Preference for Software Update.  OS updates are no longer delivered via the App Store.

  1. From the Apple Menu, select System Preferences
  2. Click on Software Update
  3. Verify Automatically keep my Mac up to date is checked
  4. Click Advanced...
  5. Select the items you want to update Automatically
    1. We recommend you select all items
  6. Click OK
  7. In the main Software Update System Preference Window, click Update Now

Update all of your Apple Apps.  Apply all Apple Software Updates for your current OS.  Apply any available firmware updates.

Verify Your Patching Schedule

You must be connected to the wired campus network or the VPN for this step.

Check your status:

  1. Log in to in your web browser.  
  2. Click on My Devices in the left pane.
  3. Click on your computer (typically your username followed by the 5-digit CCID on your computer)
  4. Scroll down to the Activities section, click on Labels.  
  5. Look for a label beginning with the words PatchSelf.  
    If you don't see a PatchSelf label, you should subscribe to a patch schedule (see below).  
  6. If instead, you see a message that the K1000 does not have information for your computer, check back in a few days.

Subscribe to a Patching Schedule (if needed)

You must be connected to the wired campus network or the VPN for this step.  While still signed in to

  1. Click the Downloads tab on the left
  2. In the Search field, type Patch and click Search, or scroll down the page until you see the entries beginning with Patch Schedule:
  3. Click on the desired Patch Schedule. (If the Patch Schedule you want does not appear in the list, contact the ITS HelpDesk x5999.)
  4. Read the Installation Instructions and click Install Now
    1. Note: If you have a VM, multiple Operating Systems, or multiple computers, you'll need to repeat this process from each VM/OS/computer

See All About K1000 (KBOX) Patch Management for descriptions of the available patch schedules.  

NOTE: Patching for applications under macOS 10.14 is not yet available in the K1000.  When it becomes available, your computer will start patching under your chosen Patch Schedule.  Until then, please set you applications to automatically update.

Test Your Apps and Peripherals

Launch your applications and try printing and scanning to make sure everything works as expected