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There are a number of Carleton network and computing resources available both on and off campus. Where you are located when using these resources is likely to impact your experience, thus there are things you may want to consider beforehand. Below are a few tips for leveraging Carleton-provided resources to avoid turbulent travels.

Tips for working remotely:

  • Install the Carleton VPN, GlobalProtect, but please test it locally before you go so you get the hang of it. A suggested VPN practice exercise is to stop by a local coffee shop and attempt to access Carleton resources via VPN. https://wiki.carleton.edu/x/B5NsAQ

  • Make sure you have Duo set up, and have backup codes available.

  • Eduroam - If you're traveling abroad, you may be able to get free, convenient, secure WiFi by connecting to eduroam. It's widely available in Europe, even at some airports. In order for eduroam to work off-campus, you MUST have entered your full email address (fschiller@carleton.edu). Currently, most people are connected with just a username (fschiller). Before you go abroad, run the tools available at https://wiki.carleton.edu/x/usC6 and be sure to log on with your full email address (not just your username).

  • Anywhere you are, as long as you have an Internet connection, assistance is within reach. During helpdesk open hours (which are long during term), the ITS Helpdesk can assist you. Simply call us at 507-222-5999 for urgent requests or email helpdesk@carleton.edu if your request can wait up to a day, and if needed we will be able to work on your computer using a remote desktop application called Bomgar.

  • If a Carleton owned device or personally owned device that contains Carleton data is lost or stolen, contact the ITS Helpdesk to protect your data - https://wiki.carleton.edu/x/WIR1AQ

  • Plugs and power sources - If you are leaving the country, evaluate what kind of plugs or power converters are needed at your destination or stops along the way where you will need power. While ITS does not furnish the plug/power converters, we are an excellent resource to consult about the conversions.

  • If you will be off campus longer than 30 days, you may experience a message stating “Please register your copy of Windows (or Office).” Connecting via VPN on a regular basis can eliminate this issue.

  • Laptop users -  Consider resetting your password before you leave campus. This will prevent the potential need to maintain a separate password to logon to your computer versus services such as Gmail, Moodle, and Google Docs. Passwords no longer expire annually for those using Duo, but can be changed any time, if you deem this necessary. Here’s the link to password change site:  https://apps.carleton.edu/campus/its/accounts/password/

  • Carleton College Faculty or Staff may use loaner equipment from ITS. Contact the ITS Helpdesk to reserve a device. The loaner pool is first-come, first-served among a limited number of devices.

  • Ensure you have a successful backup of any data that will accompany you on your travels or over the summer and devise a strategy to maintain backups of newly generated important files (documents, excel sheets, photos, etc). Carleton provides Crashplan, a network/internet based backup, for college owned computers. Considering your travel destination may or may not have internet connectivity you may need to pursue another backup strategy. For more information about the status of Crashplan on your college owned computer, please visit https://wiki.carleton.edu/x/8pTO or contact the ITS Helpdesk.

  • If you will be doing sensitive work in countries known for spying on their citizens and visitors, you should bring a Carleton ITS loaner iPad or laptop rather than your regular computer. Discuss appropriate precautions with the ITS helpdesk or Information Security Officer Kendall George before you go.

 

For help with any of these topics, contact the ITS helpdesk.