Welcome to the Helpdesk!
The ITS helpdesk Helpdesk is a centralized support center for all students, staff and faculty on campus. We fully support Carleton-owned computers, printers and other hardware; access to network storage, networked printing, and the network itself – both wired and wireless. For students we support their personally-owned devices including a drop-off repair service for software and some minor hardware issues. The helpdesk Helpdesk also supports and maintains 13 public computer labs and their associated printers across campus.
The Helpdesk is located on the ground floor of the CMC. Staffed by both professional and student staff (CarlTechs), this is our center of operations. All services are available at this location, and we're always happy to have visitors.
Research / IT
The Research/IT desk is a joint service point operated by ITS and the Library. It is located in the middle of the reference room on the 4th (main) floor of the Gould Library of the library. The desk is staffed by reference librarians and CarlTechs who can help you with any problems or questions you have while doing research at the library.