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These features are working as expected in our testing. 

Known Issues

K1000 patching for macOS 10.14 Mojave is not yet available.  Please set these applications to update automatically:

  • Adobe Acrobat and Adobe Reader
    • Launch the program
    • From the Adobe Acrobat or Adobe Reader menu, select Preferences
    • Scroll to the bottom of the Categories box
    • If Update is listed, click on it to manage your update settings
      • Newer versions of these programs no longer list the update preferences as the products update themselves automatically
  • Adobe Flash Player
    • From the Apple Menu, select System Preferences
    • If you have Flash Player installed, there will be a Flash Player icon in the bottom row of the System Preferences Window
    • Click Updates
    • Select Allow Adobe to install Updates
  • Firefox
  • Google Chrome
  • Java
  • Microsoft Office

System Requirements

 Apple's Tech Specs

Preparing for the Upgrade

titleReview Each Step
IMPORTANT: Click each item below to expand instructions for completing that step


titleSign On With Your Apple ID

Many features of macOS, including the App Store and FileVault, require an Apple ID. Before upgrading, log on to to make sure you know your username and password. You should also refresh your security questions and two-step verification settings if you haven't done so recently.  If you have difficulty with this process, you will need to work with Apple Support directly.

If you not want to maintain an account with Apple, it is still possible to use macOS, but please contact the helpdesk for potential limitations before you upgrade.


Upgrade Your Mac

This process may take about an hour, depending on your network connection.  If you have a laptop, make sure your computer is plugged in to the power adapter during the upgrade.


titleRunning the install after downloading it...
  1. In your Applications folder, click on the App Store.
  2. Search for macOS.
  3. Click on Install for macOS High Sierra.



After You Upgrade

Upgrade Your Apps

Launch each application you use and check for updates.  Set your applications to check for updates automatically.  Don't forget about Flash Player and Java, found in the System Preferences.

Run Apple Software Update

macOS 10.14 has added a System Preference for Software Update.  OS updates are no longer delivered via the App Store.


Update all of your Apple Apps.  Apply all Apple Software Updates for your current OS.  Apply any available firmware updates.

Verify Your Patching Schedule

You must be connected to the wired campus network or the VPN for this step.


  1. Log in to in your web browser.  
  2. Click on My Devices in the left pane.
  3. Click on your computer (typically your username followed by the 5-digit CCID on your computer)
  4. Scroll down to the Activities section, click on Labels.  
  5. Look for a label beginning with the words PatchSelf.  
    If you don't see a PatchSelf label, you should subscribe to a patch schedule (see below).  
  6. If instead, you see a message that the K1000 does not have information for your computer, check back in a few days.

Subscribe to a Patching Schedule (if needed)

You must be connected to the wired campus network or the VPN for this step.  While still signed in to


NOTE: Patching for applications under macOS 10.14 is not yet available in the K1000.  When it becomes available, your computer will start patching under your chosen Patch Schedule.  Until then, please set you applications to automatically update.

Test Your Apps and Peripherals

Launch your applications and try printing and scanning to make sure everything works as expected