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How do I get to the voicemail system?

You can 1) press the voicemail button or dial 3737 on your Cisco VoIP phone, 2) call your extension from any phone and press '*' during your voicemail greeting, or 3) if you have a Jabber client for your extension you can click the 'Call Voicemail' button at the bottom of the 'Voice Messages' tab.

If you are asked for your ID, it is your extension #.


How do I get to the Cisco Self-care portal?

link to self-care portal: https://cucm-pub.carleton.edu/

link to Cisco User Support Guide for self-care portal: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/useroptions/10_5_1/CUCM_BK_U437D0F8_00_self-care-user-guide-1051.html


Is there a list of the options in the voicemail system?

Yes. Click this link for the list.


I got a voicemail quota warning and deleted some voicemails, but I'm still getting the warning. Why?

The VoIP voicemail system has a "trash", just like your computer. It empties items after they have been there for 15 days. To permanently remove them more quickly you must 'empty your trash.'

Going to cuc.carleton.edu/inbox and pressing 'Deleted' is the easiest way to see what is in your trash and empty them (or recover it if you didn't mean to delete it!) Remember to log in with the '@carleton.edu' version of your user name. Calling in, deleted items can be emptied by going to old messages (3), deleted messages (2), and proceeding from there.


Why are some people's first names wrong (like, really wrong) in the 'Corporate Directory?' - TL:DR Unfortunately, it would take lots of work to set up something that could be fragile to fix this automagically for people. Please use the available alternate name fields in the system to fix this issue when it occurs. Technobabble: CUCM talks to LDAP and must use the 'givenName' attribute in LDAP. That attribute is multi-valued and the CUCM is only able to grab the top one. In order to fix the name problem, we would have to set up a separate, unique LDAP instance that pulls something like a single-valued preferredName from AD or the main LDAP instance and puts only that into givenName of the special instance. When we decide that we must fix this issue no matter the effort required, then we will work at it. Until then, Professor Marty Baylor will be 'Elizabeth' in the VoIP corporate directory, as an example, because that is the value that starts earliest in the alphabet and is therefor the first first name in that LDAP field. (https://supportforums.cisco.com/discussion/12494166/ldap-cucm-sync-attributes)


Why did the user lose their Jabber settings and now it's trying to log into WebEx or something? - They probably hit the 'Reset Jabber" link. If they are on Windows, just have them run the Jabber settings app on k1000.carleton.edu. Mac users will need to click 'advanced settings' and put in the cucm as their server (click the radio button for Communications Manager) which is cucm-sub.carleton.edu.


I was trying to listen to a vm message in Jabber. I clicked on play, and it just keeps spinning. Waited about 1 min, no luck. I (likely) changed my password recently. I even changed it in the voicemail tab in Jabber. Help? - This is a known issue with many of the last versions of Jabber. You need to:

1) Exit fully from Jabber - completely closed (Check your system tray!)

2) Go to - C:\Users\[your folder]\AppData\Local\Cisco\Unified Communications\Jabber\CSF (You may have to show hidden folders.)

3) In the CSF folder, delete the 'voicemail' folder.

4) Restart Jabber and log in.