The following contains the key presses needed perform tasks while called into your Cisco Unity mailbox. The design was copied entirely from CU Boulder's site. You may also get messages by logging into cuc.carleton.edu/inbox with your Carleton credentials. You will need to include the '@carleton.edu'  (username@carleton.edu).


*Note: Start by calling 3737 and enter your PIN number +#. You can also press the voicemail button on your Cisco VoIP phone.  If you don't know your PIN, you can easily set a new one.

If away from your phone, call your extension from any phone and press '*' during your voicemail greeting, then enter your extension followed by your PIN.

 

IMPORTANT: You must set up your mailbox by following the spoken instructions in the system. Be sure to wait until it tells you you have finished enrollment before you hang up or move on or you will have to do it again.

Main Menu

KEY
TASK
1Hear new messages
2Send a message
3Review old messages (This is where you can undelete/empty your deleted voicemails)
4Change setup options - This is where you set/toggle your out-of-office (alternate) message.

During Message Menu

While listening to a message:

KEY(S)
TASK
1Restart message
2Save
3Delete
4Slow playback
6Fast playback
7Rewind message
8Pause/resume
9Fast-forward
#Fast-forward to end
# » #Save as is
*Return to Main menu

After Message Menu

After listening to a message, press:

KEY(S)
TASK
1Replay message
2Save
3Delete
5Forward message
6Save as new
7Rewind
9Play message properties
#Save as is
*Return to Main Menu

Shortcuts

While listening to the Main menu, press:

KEYS
TASK
4 » 1Change greetings
4 » 1 » 2Turn on/off alternate greeting
4 » 2 » 1Change message notification
4 » 2 » 3Choose full or brief menus
4 » 3 » 1Change phone password
4 » 3 » 2Change recorded name
4 » 4Change call transfer

While listening to a message, press:

KEYS
TASK
# » 3Skip + delete message
# » 4Skip + reply
# » 4 » 2Skip + reply to all
# » 5Skip + forward message
# » 6Skip + save as new
# » 9Skip + play message properties
# » #Skip + save as is
*Return to Main Menu

After listening to or recording a message, press:

KEY
TASK
#Send message
3Play message
4Re-record
5Add to message
6Discard message

Setup Options

Press in the Main Menu options to access the Setup Options menu.

Greetings - 1 Pressed

KEYS
TASK
1 » 1Re-record greeting
1 » 2Alternate greeting on/off
1 » 3Edit greetings
1 » 3 » 1Edit standard greeting - this is 'default'
1 » 3 » 2Edit closed greeting - when this plays is determined by the system clock/calendar
1 » 3 » 3Edit alternate greeting - this is your 'away' message. It may by en-/disabled at will.
1 » 3 » 4Edit busy greeting - when this plays is determined by your phone's status
1 » 3 » 5Edit internal greeting - when this plays is determined by the incoming #
1 » 3 » 6Edit holiday greeting- when this plays is determined by the system clock/calendar

Message Settings - 2 Pressed

KEYS
TASK
2 » 1Set message notification
2 » 1 » 1Set pager
2 » 1 » 2Home phone
2 » 1 » 3Work phone
2 » 1 » 4Mobile phone
2 » 3Menu style
2 » 3 » 1Enable brief menu
2 » 4Private lists
2 » 4 » 1Hear private list
2 » 4 » 2Change names of private list

Preferences - 3 Pressed

KEYS
TASK
3 » 1Change PIN
3 » 2Change recorded name
3 » 3Directory listing

Transfer Settings - 4 Pressed

KEYS
TASK
4 » 1Standard transfer rule
4 » 1 » 2Send to Voicemail
4 » 1 » 3Change number call is transferred to
4 » 2Alternate transfer rule
4 » 2 » 1Enable
4 » 2 » 2Send to Voicemail
4 » 2 » 3Change number call is transferred to
4 » 3Closed transfer rule
4 » 3 » 1Enable
4 » 3 » 2Send to Voicemail
4 » 3 » 3Change number call is transferred to